The Netherlands Ruigenhoeksedijk 14B 3737MN Groenekan info@123cargo.nl +31 (0) 6 46305590 Ghana BOX AN 5381 Accra North Location: Nyamekye Junction Accra +233 (0) 26 2707841 +233 (0) 24 6253810 Door to Door Services from Holland to Ghana, Amsterdam - Tema   Home Containers Cars Route FAQ's We have provided below, answers to a list of questions and concerns most of our customers usually have, regarding their shipping needs and the transport of their vehicles, but probably not all. Our professional staff will answer any questions you may have in order to serve you better. We hope the answers below will be informative, and help make your experience with us a pleasant one. How long in advance I need to plan for International shipping? How much does it cost to ship my household goods? What type of box should I use to pack my household goods? What are steps needed to protect fragile items? What happens when my goods reaches port of destination? Do I need to be present when my goods are delivered? Q - How long in advance I need to plan for International shipping? A - The spring and autumn are the “peak” of the shipping season. Please allow at least 4 weeks prior notice for all bookings if possible. Q - How much does it cost to ship my household goods? A - Moving costs are based on total volume (measured in cubic feet) or weight of your personal belongings. Although the exact volume cannot be determined until final packing is completed, our representative's training and work experience enable us to provide an estimate that is as near as possible to the final cost. Another factor is the import duty and VAT charged on the goods in the harbor of arrival. Q - What type of box should I use to pack my household goods? A - Use the right boxes. Although the boxes you obtain from your neighborhood supermarket or liquor store may be free, they are not nearly as strong or padded like new boxes. They are more susceptible to causing damage to your valuables in transit. Computer, monitor and television boxes are preferable. Q - What are steps needed to protect fragile items? A - Be sure to point out to our packing crew the boxes in which you've packed fragile items, especially if those items are valuable. Our team leader will advise you on whether those valuables need to be repacked in sturdier, more appropriate boxes. The heavier the item, the smaller the box it should occupy. A good rule of thumb is if you can’t lift the carton easily, it’s too heavy. Label all boxes. Q - What happens when my goods reaches port of destination? A - When the ship reaches its destination, the container will be taken to a port-bonded warehouse and will be opened while a 123 Cargo supervisor watches. Then our customs representative will get your goods cleared. If you select door-to-door services, you can make arrangements at that time for the delivery of your goods to your home. Q - Do I need to be present when my goods are delivered? A - Be sure you’re there when the delivery crew arrives. Plan to stay around while they unload in case they have any questions. If you cannot be there personally, be sure to authorize an adult to be your representative to accept delivery. Inform the destination agent of your chosen representative’s name.